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Jan 14, 2020

Hema Ponnar

  • HR Generalist
  • Los Angeles, CA, USA
On Site or Remote Applicant Tracking Systems Diversity & Inclusion Employment Law Employee Experience HRIS Workday Report Writing

Personal Summary (describe yourself)

I am pleased to present my resume to you, as I believe my extensive experience mapping HR practices to the organizational objectives and skills consulting with employees and leaders at all levels on both employee issues and strategic initiatives makes me an eligible candidate for the position. I can be excellent at providing key leadership within HR and throughout the company to ensure alignment of priorities.

I am interested in this position because I have worked in corporate multi-cultural diversified environments and always carry a positive "never say never" attitude that has allowed me to make strong partnerships and earn my seat at the table as a HR Professional.

A highly motivated "self-starter" with 6+ years of progressive HR experience, a Master’s degree holder in HR Management, Leadership & Change, HR certificate from UCLA Extension and PHR® pursuing candidate.

My enclosed resume provides you details of my accomplishments and skills. I am positive that a personal interview would more accurately reveal my experiences and the contribution I can bring for your Company. Thank you for your time and consideration. Please feel free to contact me if you have any questions. Find enclosed my Resume for your consideration.

If Required, Open to Relocation.

Kind Regards,

Hema Ponnar.


Work Experience

HR Generalist
May 2018 - Dec 2019 Intercontinental Hotels Group
  • Played a key role supporting business partnerships with hotel leadership and teams, serving as an employee advocate, cultural ambassador, subject matter expert, and a Risk manager.
  • Handled complex ER cases, that includes conducting confidential investigations, recommended course of Corrective Actions with effective resolutions that applied knowledge and understanding of HR guidelines and CA Employment laws, ensuring compliance while also reducing liability to company. Coached/counseled hotel leadership on employee issues, navigating through CA employment laws.
  • Maintained Employee personnel files and internal audit, Ensured upkeep and completion of I-9 and EEO documentation. Responsible for administration of workers compensation reports/claims, Leave of Absence, FMLA/CFRA, PDL, ADA Accommodations. Developed and implemented EE incentives/reward programs.
  • Owned Termination/Separation Management, Performed exit interviews designed to highlight best practices and areas of improvement for management, Monitored and analyzed attrition rates. 
  • Counseled EE’s on workers compensation benefits including claim process, work restrictions & return to work. Maintained annual OSHA log report as required by CA State and Federal law.
  • Responded to all Unemployment claims, contested the critical CA EDD claims, attended court hearings, and maintained clear communication with the corporate office and the California State EDD.
  • Owned and tracked successful corporate HR initiatives like Employee Satisfaction (ESAT)survey (IHG Heart-Beat Survey), tracked company-wide policies and implemented new corporate programs to the hotel level.
  • Attended HR corporate conference meets, Conducted Hotel safety committee board meets, Ergonomics/ Safety/ Harassment trainings, Conducted HR policy interpretation/refreshers though webinars etc, created minutes, coordinated if all action items are been met on a timely fashion by the stake holders.
HR Generalist
Oct 2014 - Feb 2018 Sutherland Global Services
  • Served as a key client contact for the variety questions associated with employee benefits and human resources processes like performance management, payroll and exit interviews.
  • Maintained accurate Workday data entry and reports, processed new hire paperwork and employee terminations, and maintained up-to-date and accurate employee files. Interpret basic HR policies including Time Away, Conflicts of Interest, Time off, etc. and address employee and manager questions.
  • Conducted Exit Interviews and identified trends in data, held debrief discussions with Manager and HRBP.
  • Supported Management on organizational performance reviews, talent management, promotion cycles, employee engagement, succession planning and HR program roll out for 400+ EE’s in a Business unit.
  • Led end to end on-boarding for 3 quarters on a weekly basis with around 30 employees joining every week
  • Employee Engagement Quarterly planning and execution of 20+ employee engagement activities through the year celebrating all days in a month for 1,000+ employees. Pulse check across site to understand stress level
  • Responsible for conducting all ER investigations, 50+ cases end to end on misconduct, harassment, etc. prioritized strategic engagements and resolved ER issues, saved 10% of man hours.
HR Consultant
Sep 2013 - Aug 2014 Serco
  • Strategically partnered with Business leaders and designed & developed resourcing procedures which led to effective recruitment model based on peer reviewed research with 95% satisfaction rating.
  • Implemented monitoring systems to ensure cost targets are reduced to 1M$
  • Delivered Brand, attraction methods and communication materials. Acted as point of contact Consultant for all resourcing issues and matters for 600+ employees.
HR Generalist
Aug 2011 - Jul 2013 Consulting & Information Management Services

• Developed and implemented new company policies, statutory HR operational changes that benefitted £1M of HR costs.
• Achieved and exceeded the site HR KPI's by 50% (Contact Centre Performance, Site Retention, Site Attendance,
Attrition reduction etc.)
• Conducted and recorded exit interviews, Support operational Managers on Disciplinary & Grievance casework,
ensured legislation, policy, best practice and HR KPI's increased by 20%

Talent Acquisition Consultant
Apr 2009 - Jan 2010 Ross-Warner HR Solutions

• Recruiter for clients in banking, insurance, financial services, IT, Engineering, Customer Services etc.
• Responsible for Full Recruitment Lifecycle

Mar 2008 - Jun 2008 Future Education Ltd

Trainee BDE
• Identified sales opportunities and effectively marketed key features and benefits of educational products to secure new business
• Identified leads by B2C and B2B channels, managing clients.

Apr 2007 - Jun 2007 SNB Associates

Trainee HR Associate Mumbai, India
• Assisted HR managers in Planning, developing and implementing HR strategies, including recruitment policies,
quality procedures, discipline, grievance, counselling, payroll, contracts, training and development, range of business tasks.
• Extended offers of employment under the direction of the hiring managers, coordinated orientations, on- boarding and exit interviews.


HR Certification
- Jan 2018 University of California Los Angeles, UCLA Extension
Master's Degree in Human Resource Management - Leadership & Change
- Jan 2011 Salford Business School, University of Salford
Bachelor's Degree in Business Management Studies - Business Management Studies
- Jan 2009 KJ Somaiya College of Commerce, Mumbai University

Hire Me For

Great analytics and communication skills, Interpersonal skills, Great Team Player, always takes initiative, excellent time management skills, ability to work under pressure in a fast paced environment, Effective listener and a well organized person.