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Jan 14, 2020

Stephanie Kachos PHR SHRM-CP

  • PHR & SHRM-CP holder. 20 years experience Licensed Real Estate Broker
  • Chicago, IL, 60614, US
Telecommute Applicant Tracking Systems Benefits Candidate Experience Compensation Diversity & Inclusion Employer Branding Employment Law

Personal Summary (describe yourself)

Skilled Business Professional offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

SKILLS
● Systems and automation applications
● Project management
● Superior communication skills
● Superior organization skills

● Excellent multi-tasker
● Staff training and development
● Adaptive team player
● High-energy attitude

Work Experience

Licensed Real Estate Broker
Feb 2019 -

● Analyzed housing markets and identified potential buyers
● Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions
● Created communication strategies to meet client objectives

Human Resources Manager
Jan 2014 - Apr 2019 Ravenswood Studio Inc

● Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports
● Reduced workers compensation claims by implementing strong return to work policy
● Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures
● Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations
● Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork
● Identified vacancies and recruited and hired applicants to fill positions in variety of departments
● Developed organizational filing systems for agendas, correspondence, data communications, records and reports
● Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns
● Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
● Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development
● Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties
● Partnered with management to establish workplace safety curriculum for training and education purposes
● Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings
● Identified and solved complex strategy problems that impact management and business direction
● Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructiive
● Managed client communications, records tracking and data transfers via automated systems
● Provided strategic direction for the human resources management team
● Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions
● Devised training programs for new and existing employees
● Eliminated downtime and boosted productivity through effecting supervision and guidance of personnel
● Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning
● Managed all human resources and labor relations activities for organization of 80 employees
● Sourced and developed sourcing leads to increase recruiting base
● Designed and managed employee relationships initiatives
● Initiated employee evaluation process and recommended policy changes to ensure staff were progressing toward desired readiness goals
● Re-engineered payroll record and letter delivery processes by building external tool to automate program operations and ensure user-friendly implementation
● Strengthened operational efficiencies by integrating global systems onto a single platform
● Managed the administration of benefits and compensation plans
● Mitigated audit risk with the optimization of compliance tools, identification of deficiencies and successful corrective action
● Processed 80 payroll and benefit employees while ensuring 100% federal and state guideline compliance
● Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands
● Evaluated and resolved all performance-based and on-site incident employee injury claims
● Set up compensation and benefits structures according to market conditions and budget demands
● Developed and implemented recruiting strategies
● Created succession plans and promotion paths for all staff
● Advised top management on appropriate employee corrective actions

Human Resources Manager
Jan 2014 - Apr 2019 Luci Creative

● Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action
● Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development
● Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns
● Projected employment needs and devised strategies to meet targets
● Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructiive
● Developed organizational filing systems for agendas, correspondence, data communications, records and reports
● Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties

Server & Consultant
Nov 2012 - Jul 2015 Riverside Cafe

● Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
● Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
● Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
● Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
● Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
● Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
● Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
● Prepared salads and appetizers to back up kitchen staff
● Calculated charges, issued table checks and collected payments from customers
● Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
● Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
● Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination

Human Resources & Operations Manager
Jun 2007 - Nov 2012 DentalPlans.Com Inc

- Park Ridge , IL
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions
● Oversaw new employee onboarding procedures from initial training to skill development
● Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees
● Conducted all employee hiring and exit interviews
● Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
● Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
● Sorted job applications, vetted candidates and recommended individuals for key positions
● Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration
● Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments
● Proposed organization design alternatives and presented relative merit
● Provided employee relations training to management, covering engagement, documentation and performance evaluation
● Facilitated monthly meetings to develop strategies that would positively influence workplace relationships
● Facilitated strategies planning through effective partnerships with leaders
● Participated in corporate seminars and meetings covering employee programs
● Led and executed the business strategies for learning technologies that facilitate the creation and delivery of learning experiences
● Created and modified job descriptions within all departments
● Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership
● Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues
● Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations
● Ran the bi-weekly payroll process
● Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge effectiveness of implemented programs and update or align new company objectives
● Stayed abreast of unemployment appeals and changes in personnel policies, procedures and regulations
● Fostered a culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies
● Implemented positive work culture to significantly improve employee engagement and morale, including a wellness program for all levels of staff and management

Housekeeping Coordinator
Aug 2006 - Jun 2007 Peninsula Hotel

● Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
● Supervised and supported all new personnel to maximize quality of service and performance
● Collaborated with front desk to respond promptly to all guest requests
● Submitted repair requests to maintenance team
● Created schedules, shift reports and other business documentation
● Delegated daily tasks to employees to manage resources and meet deadlines
● Collaborated with multiple departments to maximize workflow and efficiency

Senior Accounting Clerk
Jul 1999 - Jun 2002 Nationwide Acceptance Corporation

● Entered key data of financial transactions into the database
● Reconciled accounts quickly, accurately and efficiently
● Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership
● Compiled financial data including compliant ledger and journal records
● Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
● Automated office operations, managing client correspondence, record filing and data communications
● Suggested key operational changes to improve performance by extracting financial data from various reporting systems
● Processed bank reconciliations and financial reports to verify practice of proper due diligence
● Secured staff payment traceability, accurately calculating deductions while preparing and processing payroll
● Improved accounting system efficiency and effectiveness by inspecting account books and recording transactions to optimize processes
● Coded invoices and other records to maintain organized and accurate records

Teller & New Accounts
Sep 1998 - Jul 1999 Central Federal Savings & Loan

● Acted as pivotal point of contact between bank branches regarding guidelines and practices
● Verified amounts and integrity of every check or funds transfer
● Helped customers open and close accounts, apply for loans and make sound financial decisions
● Offered every customer exceptional service levels by remaining friendly and professional during every transaction
● Balanced daily cash deposits and vault inventory with zero error rate
● Researched and resolved customer issues on personal savings, checking and lines of credit accounts
● Met or exceeded sales goals by promoting bank products and services in every interaction
● Maintained optimal financial controls by securing funds and making accurate transactions
● Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
● Delivered prompt, accurate and excellent customer service

Manager
Jun 1995 - Jun 1998 Mcdonalds

● Managed day-to-day operations, including supervision and assignment delegation for 10-member team
● Executed new training initiative to improve skills and develop leaders from within
● Trained and mentored new employees to maximize team performance and achieve daily performance objectives
● Reviewed performance reports and used data to develop continuous improvement initiatives
● Maintained open and professional team relationships to quickly identify and resolve issues
● Coached new team members on job tasks and performance strategies
● Gave input on how to improve training and employee productivity
● Oversaw personnel recruitment, performance and scheduling
● Trained current employees on additional job positions to maintain coverage of roles at all times
● Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
● Greeted and assisted all customers daily in high-traffic retailer
● Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
● Improved and assessed process functionality to eliminate downtime and boost productivity

Education

Associate of Arts - Medical Administrative Assisting
Everest College
Accounting And Business Management
City Colleges of Chicago - Wilbur Wright College
Certification
Depaul University

Hire Me For

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