May 21, 2020

Rachel Beltran

  • OJT Instructor - Talent Development
  • Orlando, FL, USA
On Site or Remote Human Resources Screening Speaking Training Writing

Personal Summary (describe yourself)

Guest-oriented professional leader with 6 years of experience working in a fast-paced, results-driven environment cultivating productive team members for a multitude of positions.

Work Experience

OJT Instructor - Talent Development
Apr 2019 - Universal Orlando Resort

• Facilitates assigned divisional Day 3 Orientations and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, and training.
• Provides continual support to new Team Members to ensure quality and consistency during On-the-Job training.
• Partners with Supervisors, Team Captains, Leads, and Talent Development Trainers to coach, support, and encourage Team Members into becoming certified On-the-Job Trainers.
• Assists in ensuring all operational and service standards are met by conducting observations and coaching Team Members

Team Captain - Entrance Operations
Aug 2016 - Jan 2019 Universal Orlando Resort

• Ensured constant communication with new team members in order to provide accurate and current information regarding the surrounding area and responsibilities of each team member.
• Managed a diverse team of 300 people while providing attentive guest and team member service to accomplish goals set forth by upper management.
• Ensured the resolutions to escalated guest situations while educating the team of proper procedures.
• Oversaw the resolution of guest issues while ensuring cooperation across departments to prevent the proposed issues from reoccurring.

Human Resources Intern - Compensation and Benefits
Dec 2018 - Apr 2019 CentralSquare Technologies

• Evaluated over 1000 employees' records to ensure statutory compliance and adherence to current standards; worked directly with managers to correct deficiencies and implement improvements.
• Created and implemented an employee records and document organizational system during a period of continuous business acquisitions
• Researched various American and Canadian documentation laws while communicating across departments regarding taxes and benefits

Education

Bachelor of Science - Hospitality Management
University of Central Florida