I am an HR professional that is seeking a challenging and rewarding position where my human resource background, management and customer service knowledge and skills can be effectively utilized. I am a proven professional with the known ability to communicate effectively and work with a diverse group of individuals. My human resource experience and customer service expertise, combined with my management background and my proven organization and multi-tasking skills will be huge benefit. In my previous positions, I quickly learned how to build rapport with people, clearly communicate (verbally and written) and motivate others to ensure company goals were met. My ability to get along well with others, make necessary adjustments to meet deadlines, and successfully coordinate in a fast-paced environment have contributed to my professional growth and my employers’ placing a significant degree of trust in
Directly responsible for the overall administration, coordination and evaluation of the human resource function to include: employee relations, recruiting, training, benefits administration, labor relations, maintaining company's affirmative action and employment equity programs, updating policy and procedures, and ensures compliance with all federal, state, and local employment laws.
Assisted in managing the Human Resources Department to include recruiting, resolving employee relation issues (performance management, disciplinary actions, terminations and layoffs), Payroll Management, Benefits Administration, Worker's Compensation, FMLA, and Safety and Environment programs (OSHA and SDS guidelines) while also maintining high levels of confidentiality and discretion while providing exceptional customer service to all Current Media Group employees.
Managed an assigned team of production associates in a call center environment; coordinated the day-to-day operations to include workflow and scheduling issues, associate concerns and the resolution of customer complaints and escalated calls; maintained full responsibility and accountability for the associates, including hiring, training, salary administration, performance management, policy administration and team development.
Managed a specific department to attain company goals and objectives; worked with senior management to create policies and procedures; recruited employees, developed orientation, training and incentive programs; managed leave-of-absence programs and personnel records; coached and mentored employees and delivered feedback regarding performance; handled HR generalist workplace issues.