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Mar 02, 2020

Myrene Gomez

  • Human Resources and Learning & Development Executive
  • Northridge, CA, 91343, US
On Site or Remote Diversity & Inclusion Learning & Development Human Resources Employee Relations Training

Personal Summary (describe yourself)

HUMAN RESOURCE MANAGEMENT SKILLS AND ACHIEVEMENTS

  • Reporting Directly to the President while Director of HR, provided expert guidance to all VPs and senior leadership in the areas of HR, Training and Compliance. Guided President in determining people needs for expansion plans and sales strategy.
  • Effectively managed Human Resources team including Employee Relations, Generalists, Payroll, Learning and Development, Benefits and Compliance in a company which had stores in 11 states.
  • Regularly provided executive team and department managers guidance and support to ensure compliance with all applicable laws, regulations, and rules pertaining to human resources and payroll.
  • Managed and handled employee relations, worker’s compensation tracking and follow-up, benefits enrollment process, unemployment, status changes, payroll questions, leaves of absence reporting and follow-up, etc.
  • Conducted discrete and thorough employee investigations on issues such as harassment, workplace injuries, employee fraud, etc. Worked with legal counsel on EEOC claims; handled negotiations with the DFEH saving tens of thousands of dollars.
  • Set up and administered online recruiting tool (Smartrecruiter.com) which increased job. Coached and trained managers on effective recruiting, interviewing, and hiring candidates for each job title.
  • Project Management expertise creating project charter, proposals, and effectively partnering with PM group to execute plans.
  • Managed corporate events including annual sales conference and holiday parties.
  • Drafted and sent out weekly company communication and compliance newsletter. Tracked acknowledgements for compliance.

Work Experience

First Vice President, Human Resources Learning & Development Manager
Aug 2017 - Mar 2019 Hanmi Bank

Founded in 1982 by Korean-American businessmen, this Community bank has approximately 650 employees across 7 states, 39
branches and 8 loan offices spread throughout the US.
• Trained, coached, supervised and performance manage direct reports in learning and development team.
• Led a focus group consisting of division heads to create a career development program geared towards improving bench
strength, employee engagement and created succession plans for the retail branches.
• Collaborated with CHRO to determine diversity training needs. Developed diversity training course for managers based on
this collaboration; created diversity awareness and inclusion program.
• Provided coaching and guidance to VPs, SVPs and department heads on employee development plans, annual reviews and employee relations concerns.
• Created and managed the annual corporate training budget of over $350,000. Created a more comprehensive 3 year learning
and development corporate strategy.
• Researched, proposed, and deployed a replacement Learning Management System (LMS). Improved overall reporting,
employee compliance adherence to 100%, and course development turnaround times by 50%.
• Managed various vendor programs including Core Lending, Franklin Covey Leadership, Berlitz English Speaking Course, Pacific
Coast Banking School, and Lynda.com.
• Updated and improved the 9 to 10 week college summer internship program. Interviewed and sourced candidates.
• Act as Project Training lead for various bank-wide initiatives; determined training requirements, timelines, status updates,
and ensuring success for learners in rolling out numerous system changes.


Regional Training Manager
Nov 2015 - Aug 2016 Kaiser Permanente

A not-for-profit founded in 1945. It is an integrated health care organization based in Oakland, California, that serves as an
umbrella for a federation of for-profit medical groups.
• Virtually managed a regional team of 18 Quality Assurance Supervisors/Trainers in 7 call centers.
• Developed the learning and development strategy for Southern California Region.
• In conjunction with HR, updated job descriptions and levels for department. Collaborated with recruiting to source, interview
and hire team members.
• Project Manager team lead representing Training for various corporate projects including Workforce Management Task Force,
Recruitment Alignment Taskforce, and Appointment Services Task Force.

Learning Consultant
Oct 2014 - Apr 2015 Xtreme Consulting Group

Founded in 2005 by entrepreneurs who understood the difficulty that large organizations experience in finding good resources
with both business acumen and sound technical expertise.
• Scoped out detailed training requirements from Microsoft Office 365 Service Delivery Managers to develop Global strategic
training plan. Design and develop training programs including instructor led courses, web-ex, e-learning, etc.
• Collaborated effectively with other functional groups (program management, planning, support, other training teams, etc.) to ensure seamless training integration with all aspects of Commerce division.
• Managed Learning Management Software ensuring curriculum is available to both facilitators and learners. Partner with the LMS team to troubleshoot issues, update user access, and migrate curriculum from one site to another.

Director of Human Resources, Training and Compliance
Mar 2011 - Oct 2013 Rent-A-Tire, L.P

Located in Brentwood, Rent A Wheel (aka Rent-A-Tire) is the largest Rent-to-Own custom wheel and tire retailer in the nation
with over 88 stores across 11 states.
• Managed 8 direct reports in HR, Training and Compliance departments to ensure strategic goals and initiatives were achieved.
• Collaborated with the executive team to develop various HR policies, procedures and processes including annual performance
appraisals, promotions, transfers, and terminations. Provided guidance and counseling to the executive team and department
heads in performance review and compensation cycles.
• Created strategic plans and projects to improve employee engagement, enhance corporate communication, incorporate
regulatory changes, and continuously improve employees' professional development.
• Developed and implemented new hire on-boarding and training program which decreased turnover by 40% within 4 months.
• Researched, negotiated licensing, and managed the Supervisor and HR Compliance Online training for all store and corporate
managers and supervisors; including bi-annual Anti-harassment training, conflict resolution, effective management skills, etc.
• Set up and administered online recruiting tool (Smartrecruiter.com) for entire organization.
• Created and administered annual Employee Satisfaction Survey to determine specific improvement areas. Recommended and implemented solutions to improve areas of deficiency.
• Created and administered Employee recognition programs including employee of the month and anniversary gifts/awards.
• Partnered with the VP of Operations and the Controller to update the bonus program for all levels of field personnel. This
included changing goals and standards needed for various payout levels.
• Corporate communications officer responsible for all internal communications documents, letters, forms and job aids.
• Regularly provided executive team and department managers HR guidance and support in the areas of employee relations,
benefits, compensation as well as in the interpretation of policies, procedures, and guidelines.
• Managed and handled employee relations, worker's compensation tracking and follow-up, benefits enrollment process,
unemployment, status changes, payroll questions, leaves of absence reporting and follow-up, etc.
• Conducted discrete and thorough employee investigations on issues such as harassment, workplace injuries, employee fraud
or theft, etc. Worked with legal counsel on EEOC claims and negotiations. Typically between 3-10 investigations or employee
relations issues at a time.
• Developed succession plans called Employee Development Plans (EDP) for high potential employees. These EDPs highlighted
skill gaps and goals which employees much achieve to be considered for available promotions.
• Created and administered Employee recognition programs including employee of the month and anniversary gifts/awards.
• Corporate communications officer responsible for all internal communications documents, letters, forms and job aids.
• Managed external agency recruiting for corporate hires including approving and paying invoices.

Education

Bachelor of Science degree - Business Administration
Sep 1987 - May 1991 Boston University School of Management

Hire Me For

Director or Manager roles in Human Resources or Learning & Development