Mar 02, 2020

Vannessa Ng, SHRM-SCP

  • Talent & Culture leader- All round HR generalist
  • United States
On Site or Remote Compensation Employee Experience HR Technology Human Resources Talent Acquisition

Personal Summary (describe yourself)

With over twelve years of experience in human resources, I have a true passion in developing and leading talent and culture strategies to achieve win-win throughout the organizational and people agenda.   

Here is a brief summary of my most recent accomplishments:

  • Designed and facilitated a 3-year senior executive strategic workshop with the Chief Executive Officer in late 2018 and help built the strategic roadmap to scale the organization and refresh/ reinforce culture work.
  • Led the HR Digital Transformation Project, strategize on future roadmap, RFP and business cases development for CEO and other senior executives.
  • Successfully leading hotel greenfield projects in USA, Thailand, China, Cambodia, Myanmar, Vietnam, and Hong Kong SAR.
  • Revamp talent development agenda for hotel group- revamped the performance appraisal process, introduced company cascaded goal planning with corporate and hotels, introduced talent compass (9box) and a more structured talent review process (promotions/ succession planning).
  • Form and led the global compensation committee. Leading revamp work of executive incentive and bonus reward programs; including short-term, long-term, developers’ incentive and executive committee incentive programs etc. Harmonizing across regions and updating plan designs to achieve organizational strategic objectives.
  • Led global year end merit and bonus review for field and corporate. Refreshed business processes. Standardized all global HQ’s to align timelines and workflow. Working directly with all global senior leaders informing them of following year manning plan. Review market gaps. 

Having worked in global and multi-national corporations and speaking four languages, I am confident that my background will help your organization drive towards business results while balancing it with a very well-executed people-centric approach. I pride myself with having a high degree of emotional intelligence, social perception and a strong sense of integrity; which are all needed to rally any culturally diverse and inclusive workforce.


Vannessa Ng


Work Experience

HR subject matter advisory
Nov 2019 - Feb 2020 PricewaterhouseCoopers

(Sub-contractor 3-month project), Hong Kong November 2019 to Feb 2020

Acting as advisory on a Human Resources Transformation project for an integrated casino hotel
project in Macau, with a total headcount of over 20k.

• Helped confidential client (i) refine people and organization related structure, (ii) enrich HR policy framework, (iii) clarify
cadence on policy approval, and (iv) define overall HR team structure.
• Supported project by validating project team's proposals, provide reference material and act as discipline/ industry subject
matter expert.

Vice President of Talent & Culture
Jun 2017 - Oct 2019 Rosewood Hotels & Resorts
  • Total headcount 9,000+ across four brands in over 20 countries- Rosewood Hotels & Resorts, New World Hotels & Resorts, pentahotels, and KHOS. 2019-2023 the group was projected to double the portfolio size and increase global headcount by 13k+.
  • Oversaw a corporate team of 8 with dotted line from field and regional HR of 47+.
  • Drove talent and culture strategy for Rosewood Hotel Group- Designed leadership strategic workshops with CEO, creating a 3-year strategic plan for the global talent and culture organization.
  • Reported directly into the CEO (6 months)/ CHRO, oversaw global human resources with specialization in Total Rewards and led the Digital HR Transformation project.
  • Led company human resources digital transformation strategy- worked with PwC in directing the Art of Possible workshop, created project blueprint and roadmap, business case, orchestrated vendor selection & RFP, financial modelling, and roll out plan.
  • Revamped performance management programs- design, change management and implementation of Talent Compass tool.
  • Redesigned the executive workforce planning process, built in a more structured and objective program to prepare for organizational growth.
  • Led the Compensation Committee with CFO, CEO, GVP Legal and CHRO for the global organization. Reviewed and standardized overall global corporate incentive program to achieve maximum strategic alignment. Upgraded the senior executive Short & Long-Term Incentive Program, and Developers’ Incentive Program.
  • Global compensation and benefits design- hotel executive bonus revamp, standardization of total rewards, oversaw global mobility, and drove regional benchmarking studies.
  • Streamlined the annual bonus and merit review cycle for corporate teams cross regions.
  • Preopening support for 12 hotels- drove recruitment activities for key hires, preopening budget, manning planning, conducted training, supported hotels in following critical path to achieve preopening milestones, and built employer branding in greenfield projects etc.
  • Budget responsibility for the HR department at the corporate level, as well as sending budget instructions to all hotels.
  • Counseled and guided all corporate leaders during budget cycle in workforce planning, reward and market adjustments. Ongoing control and oversight to ensure company achieve financial goals.
Regional Director of Human Resources- Americas
Dec 2012 - Apr 2017 COMO Hotels & Resorts

A collection of luxury boutique hotels & resorts, Miami FL December 2012 to April 2017
Regional Director of Human Resources- Americas

• Directed HR function for COMO Metropolitan Miami Beach and COMO Parrot Cay, Turks and Caicos. Part of hotels'
planning committee team. Total headcount of 500 plus.
• Opened group first flagship hotel in US.
• Maintained average top three spot on Trip Advisor since hotel opening in the area of over 200 hotels for the first two
years, with reviews highlighting approach and quality of service provided by team members.
• Spearheaded all HR functions at Miami from hotel pre-opening. Created automation in HRIS, ATS and payroll solutions
from RFP stage to implementation and maintenance of systems.
• Reduced turnover rate by over 50% through equitable total reward strategy, aligned culture and a focus on employee
relations and wellness.
• Designed and administered compensation structure, wellness, benefit and retirement programs. Achieved the highest
employee satisfaction score in 2014 group-wide on our benefit satisfaction across regions.
• Change management and proactive support through stages of organizational restructuring and leadership transitions.
• Development of global and local recruitment strategies to achieve quality hiring within budgets in challenging labor
markets. Successfully build on employer brand in new and existing markets.
• Creation and implementation of Employee handbook and benefit manuals, in accordance with Company's vision and values whilst maintaining legal compliance to all applicable labor laws.
• Payroll master: biweekly payroll administration, ensuring FLSA compliance and keeping ahead of compensation trends of the market.
• Managed all workers compensation, EEOC and unemployment claims. Effectively minimizing company exposure.
• Performance management using balanced scorecard program, KPI-based and competencies-based models.

Human Resources Manager
Jun 2011 - Dec 2012 Assist-Card

Assist-Card - member of Starr Companies, premier provider of travel assistance and insurance in over 107 countries, Miami FL 

• Directed and managed Human Resources functions for USA head office.
• Led and directed HR department from policy and procedure manual creation, ensure general compliance, conducted
internal auditing, employee development and retention programs, structured performance appraisal processes, and supported M&A transitioning.

Human Resources Manager
May 2010 - Jun 2011 Butterfly Effects LLC

• Reported into CEO, spearheaded and set up of all Human Resources components for start-up business.
• Developed full life cycle recruitment nation-wide, implemented organizational HRIS systems, oversaw training programs,
retention initiatives, and disciplinary and corrective processes.


Bachelor of Arts - Psychology
Apr 1999 - Jan 2003 University of Auckland

Hire Me For

HR consulting/ advisory/ transformation project