Jan 16, 2020


  • Certified Change Management Practitioner
  • New York, NY, US
Telecommute Candidate Experience Employee Experience Graphic Design HR Influencers Speaking Training Writing

Personal Summary (describe yourself)

I've become acutely aware of employees' roles as change advocates, cultural champions, and direct line to customers. Realizing strategic objectives requires analyzing, planning and communicating with them in a meaningful way. I've I’m fortunate to have built my career helping people in large organizations comfortably and confidently adapt to necessary change, to improve. Career Highlights:

♦ Led change management for the implementation of Salesforce customer relationship management system at a geographically dispersed healthcare organization serving 48,000 employees and patients in 4 US States.                                                                                                                                                                          ♦ Consulted to executives and functional SMEs on socializing an enterprise management system serving 70,000+ employees across 6 client agencies.
♦ Managed communication strategy, content creation and development of print, verbal and digital media for change initiatives across a 49,000 employee population.
♦ Oversaw research and analysis of training programs to evaluate learning impact, and deliver business insights resulting in highly effective training to upwards of 15,000 employees.

Work Experience

Certified Change Management Practitioner
Oct 2017 - Feb 2019 MTA Headquarters

Professional Certifications qualitative data analysis; writing and presenting findings to inform senior leaders' decision-making.
 • Prepared executive sponsors for their roles in change by developing roadmaps, resistance management strategies, learning resources and communication tools.

• Engaged the top 25 HR, Training, and Communications leaders across all agencies to Pro Bono Consulting make decisions that direct long and short term training and communications initiatives.
Consultant, Organizational Change • Developed and implemented a Change Management program to build role-based

HR/Training and Professional Development Assistant
Dec 2013 - May 2015 MTA: New York City Transit

Curated new content and redesigned existing New Hire Orientation and training
programs, coordinated training materials and facilitated segments of programs.
• Evaluating Learning Impact: Oversaw research and analysis of training programs to inform administrative decision making and deliver highly effective training to upwards of
15,000 employees.

Associate Analyst
Sep 2016 - Sep 2017 Change Management Communications

Communications & Design: Developed an engaging visual identity (print and digital),
functioning. Planned and executed user-centric integrated communications campaigns with clear,
relatable messaging using ADKAR framework to drive commitment to strategic objectives.

Lead Communication
Sep 2015 - Sep 2016 New York City Transit

 • Developed and distributed print, verbal and digital communications to drive awareness
and desire, support knowledge and skill development and to reinforce Enterprise Asset
Management change initiatives across the 49,000 employee population.

• Evaluated the impact of transformation initiatives on employee skills, attitudes and  organizational capability, for evidence-based decision making.

Talent Acquisition & Management Consultant
May 2015 - Sep 2015 New York Chapter

international professional body for asset • Developed a talent bench for a rapid growth market by performing job analyses,
management professionals, a network boasting over composing and managing job postings for full-time positions, sourcing and screening
candidates, and scheduling interviews with hiring managers across all functions.

 • Coordinated associate and counsel review and evaluation processes for law practices.

Project Manager
Jan 2014 - May 2014 Pro Bono Consulting

Planned and executed Stakeholder Management activities, identified and evaluated
Led a team of 5 consultants through the process of sources of influence, composed stakeholder engagement plans to realize business
data collection design and execution, data analysis
benefits and accelerate uptake of organizational changes.

Sales Manager
Aug 2010 - Apr 2013 Macy's, Herald Square

Recruited and developed sales associates resulting in five associate promotions per
season and exceeding departmental annual sales plan of $9.2 M by 12%.


MA in Social-Organizational Psychology - Change Management
Feb 2013 - Jun 2015 Columbia University, Teachers College
BBA in Marketing and Communication Studies - management
Aug 2006 - Jun 2010 CUNY Baruch College

Hire Me For

strategic internal communications, change management