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Feb 12, 2020

Juliet Nwachukwu

  • Human Resources Assistant
  • Florida, USA
On Site or Remote Employee Experience Learning & Development Human Resources Employee Relations HR Influencers

Personal Summary (describe yourself)

Given that HR is such a broad field, my long-term career goal would be to work in Employee Relations. Perhaps it’s my background in psychology, but I love the idea of being the liaison between employees and employers as they work towards strengthening their relationships. I encourage others by identify their strengths and building up their positive self-image. My interpersonal skills allow me to instantly connect with others and maintain rapport. The aforementioned also makes me great at solving problems because my authenticity and empathy make people more receptive to constructive feedback. I know there is more to human resources than just relating to people, but these are some of my greatest assets. Ideally, I would like to find opportunities that boast these skills, like a Culture and People position, but realistically, I am open to all positions that will provide invaluable HR experience.

Work Experience

Business Manager and HR Assistant- P/T
Oct 2019 - TOTAL CUSTOM CLEANING, LLC

• Organizing and scheduling appointments via Outlook Calendar
• Greeting customers and providing general support/handling inquiries
• Promptly responding to all phone and email correspondences
• Actively networking and maintaining social media accounts (LinkedIn, Facebook, Instagram, and Wix.com)
• Overseeing relationships with vendors
• Ordering office supplies
• Ensuring billing invoices are paid on time
• Participating in marketing strategies to promote company name
• Creating job announcements and recruiting applicants

Utilization Review Manager
Jun 2018 - Oct 2019 NEW DIRECTIONS

• Corresponded daily with managers to ensure compliance with regulatory state laws and accreditation
• Verified benefits and coverage limitations
• Handled sensitive and confidential personal information
• Promptly completed telephonic service request and immediately processed reports to meet timeliness criteria
• Established relationships with customers and consumers, answering questions pertaining to benefits and locating community resources
• Maintained ownership of cases until completion of discharge to safeguard continuity of care
• Managed 3 counties (Broward, Miami-Dade, and Monroe) with little supervision

Assistant Manager
Jan 2018 - May 2018 SANDY PINES

• Supported COO with daily operational functions: maintained discharge calendar, coordinated aftercare appointments, and general administrative functions
• Maintained and tracked monthly spreadsheet of admissions and discharges
• Allocated tasks and assignments to supervisees and monitored performance outcomes
• Assisted with screening and interviewing applicants
• Conducted weekly supervision and training with supervisee to discuss efficacy of policies and procedures.
• Provided ongoing documentation training to therapists
• Communicated with billing manager to minimize lapse of insurance coverage and unpaid treatment services

Utilization Review and Quality Assurance Coordinator
Dec 2016 - Dec 2017 BEACHWAY THERAPY CENTER

• Acted as liaison between insurance and consumer and advocated for the consumer's rights
• Established and maintained strong relationships with insurance companies
• Conducted monthly audits to maintain standard policies and regulations
• Utilized quick thinking to resolve issues
• Maintained sensitive personal records and documentation
• Initiated planning and implementation of learning and development groups

Therapist
Sep 2013 - Oct 2016 THE TREATMENT CENTER

• Conducted weekly groups that focused on identifying health coping skills to manage stressors
• Modeled healthy interpersonal skills and implementation of effective communication skills
• Utilized conflict resolution to alleviate current stressors and improve productivity
• Audited screenings and ongoing assessments to measure outcome results

Education

Human Resources Management Certificate
- Apr 2020 Florida Atlantic University
Master of Clinical - Counseling
La Salle University
Bachelor of Psychology - Psychology
Montclair State University

Hire Me For

Talent Acquisition Specialist