ecruiting Offer Specialist S4/P1 Recruiting About the team The Recruiting Operations team keeps the wheels in motion for our Recruiting partners. We provide support through troubleshooting and problem solving and audit Recruiting systems, processes and tools which enables us to attract and retain top talent. We are hyper-focused on improving processes by identifying system, process, and training opportunities for Recruiting Coordinators, Recruiters, and Sourcers. About the role Our team is looking for a Recruiting Operations Specialist with a keen eye for detail and a strong focus on candidate experience. Operations Specialists directly interface with Recruiters, Hiring Managers, and candidates during all stages of the pre-hire process. They ensure that all documentation is completed in order for candidates to have a positive onboarding experience at Zillow. Other responsibilities include: Ensuring prospective new hires have a positive candidate experience and feel informed during their pre-employment process Processing offer letters, managing offer approvals, and ensuring all employment agreements are signed Initiating and monitoring candidate background checks and ensuring adverse actions are conducted in partnership with HR Business Partners as needed. Communicating with candidates, hiring managers, and recruiters during each step in the offer process Providing testing support for new system updates and implementations. Helping with small projects, as needed Escalating system and process issues to the appropriate teams to get resolved Running system clean-ups such as merging duplicate candidate profiles Assisting with ongoing education and change management by creating job aids for the rec ops support team and greater recruiting team to refer to Responding to time-sensitive and critical requests from various business partners within the People Org and shared services Analyzing ticket data and trends, raising the issues with the manager and Program/Project Manager to address the root-cause and influence future process opportunities Conducting various audits to assess gaps within process adoption, current processes, and system enhancements. Managing reporting in Google Sheet, Smartsheet, and Excel Who you are Clear and concise communicator who can help customers understand the "why" behind processes, system capabilities, and policies High level of integrity with managing confidential and sensitive information Consistently assume positive intent and always seek to understand the challenges of others in order to help them through difficult technical situations Enjoys problem solving and digging into system and process to identify connections and root causes Ability to prioritize effectively and recognize immediate needs Innovator who can bring solutions and fresh ideas to the forefront Stickler for accuracy in all that you do Proven track record of picking up new processes and systems Experience with Google Drive, Workday, Microsoft Suite preferred Comments for Agencies:Prior experience in Recruiting, familiarity with offer processes, candidate and employee facing, focused on candidate experience.