This position is part of a 6-month project team. This is a full-time position with the option of Tuesday-Friday coverage (10-hour shifts), or Saturday-Monday coverage (12-hour shifts).
Sprouts Farmers Market is looking for passionate individuals that are flexible and willing to jump in and help Sprouts Farmers Market navigate the COVID-19 national crisis by providing the highest level of support to our 30,000+ team members.
You will join a COVID-19 Response Team dedicated to providing support, problem solving and de-escalation to Sprouts team members related to COVID-19. This immediate short-term and full-time opportunity will oversee Sprouts' Wellness Inbox, which responds to approximately 150 emails per day during weekdays, and 75 emails per day during the weekend.
Essential Job Functions
Professionally and thoughtfully represent Sprouts' Human Resources team through management of the Wellness Email Inbox.
Develop and maintain appropriate communication with the COVID-19 Response Team, and other relevant stakeholders.
Communicate promptly to Wellness Email Inbox inquiries, providing appropriate assessments and responses.
Answer and respond appropriately and completely to email inbox during scheduled shifts.
Diffuse and de-escalate challenging situations involving individuals with questions and concerns related to COVID-19.
Build a strong rapport with the COVID-19 Response Team and other business partners to create a trusting and supportive dynamic.
Knowledge, Skills, Abilities and Physical Requirements
2+ years of Human Resources experience required
Highschool diploma or equivalent required
Demonstrated experience in a customer service-related position strongly preferred
Compassionate about the care and well-being of others
Ability to take initiative and work autonomously, as appropriate, once instruction is given
Strong communications skills, and ability to communicate ideas clearly to varied levels of team members
Effectively prioritize and oversee multiple tasks
Ability to contribute to a high degree of teamwork and collaboration
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Employee Assistance Program (EAP)
Eligibility requirements may apply for the following benefits:
401(K) Retirement savings plan with a generous company match
Affordable benefit coverage, including medical, dental vision
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid life insurance and short-term disability coverage
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.