Apr 16, 2020

HR Support Specialist (FT Temporary Remote)

  • Remote (Tampa, FL, USA)
Telecommute Candidate Experience Compensation Employee Experience Human Resources Employee Relations

Gig Description


his position supports the administration of the human resources policies, procedures and programs
and performs tasks in one or more human resources functional areas including: benefits; unemployment compensation; employee relations; policy administration and training.


  • Adheres to SYKES policies on ethics and integrity.

  • Responds to first-line HR questions from employees, managers, HR staff, and payroll

  • Manages various administrative tasks such as unemployment compensation, coordinating training materials, data input for HRIS, ad-hoc report creation and data analysis

  • Backs up other HR Specialists and Cross-train in various areas of human resources to maximize staff flexibility

  • Assist with HR process improvement initiatives

  • Educate, assist and coach employees and managers on human resources policies and processes and interpret policies to employees.

  • Handles the distribution of employee communications materials

  • Establish and maintain solid working relations across HR and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of appropriate/common issues.

  • Ensures compliance with all appropriate federal, state, and local laws and regulations

  • Provides regular status reporting and documentation for analysis

  • Collect and tracks benefits payments and update HRIS system with manual payments

  • Acts as lead liaison between employees, HR representatives, insurance carriers, and third party administrators in resolving benefit issues and inquires.

  • May perform other additional duties and responsibilities as assigned.



Required qualifications, skills and experience


Associates degree required, Bachelor’s degree preferred, three years plus experience in a management or lead service delivery capacity required; or any equivalent combination of related training/education and experience required. Experience working with information systems and related data in a customer service capacity strongly recommended.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong PC skills required (Email, Word, Excel, HRIS, and PowerPoint)Relevant experience with vendor, third party administrator, HRIS/Benefits, and Payroll systems.

  • Extensive knowledge of human resources fundamentals

  • Understanding of US employment law, relevant statutes and guidelines and best practices.  Requires sufficient judgment to escalate complex questions to more senior staff for guidance or handling.

  • Excellent project management skills, including ability to handle and appropriately prioritize multiple priorities

  • Outstanding oral and written communication and interpersonal skills

  • Strong customer relations with all levels of management and employees

  • Always maintains confidentiality and uses discretion

  • Ability to work well across company lines and locations

  • Consistent timely follow-up and excellent attention to detail 

Desired qualifications, skills and experience 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and listen.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.


Full-time Required