his position supports the administration of the human resources policies, procedures and programs
and performs tasks in one or more human resources functional areas including: benefits; unemployment compensation; employee relations; policy administration and training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to SYKES policies on ethics and integrity.
Responds to first-line HR questions from employees, managers, HR staff, and payroll
Manages various administrative tasks such as unemployment compensation, coordinating training materials, data input for HRIS, ad-hoc report creation and data analysis
Backs up other HR Specialists and Cross-train in various areas of human resources to maximize staff flexibility
Assist with HR process improvement initiatives
Educate, assist and coach employees and managers on human resources policies and processes and interpret policies to employees.
Handles the distribution of employee communications materials
Establish and maintain solid working relations across HR and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of appropriate/common issues.
Ensures compliance with all appropriate federal, state, and local laws and regulations
Provides regular status reporting and documentation for analysis
Collect and tracks benefits payments and update HRIS system with manual payments
Acts as lead liaison between employees, HR representatives, insurance carriers, and third party administrators in resolving benefit issues and inquires.
May perform other additional duties and responsibilities as assigned.
Required qualifications, skills and experience
EDUCATION and/or EXPERIENCE:
Associates degree required, Bachelor’s degree preferred, three years plus experience in a management or lead service delivery capacity required; or any equivalent combination of related training/education and experience required. Experience working with information systems and related data in a customer service capacity strongly recommended.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong PC skills required (Email, Word, Excel, HRIS, and PowerPoint)Relevant experience with vendor, third party administrator, HRIS/Benefits, and Payroll systems.
Extensive knowledge of human resources fundamentals
Understanding of US employment law, relevant statutes and guidelines and best practices. Requires sufficient judgment to escalate complex questions to more senior staff for guidance or handling.
Excellent project management skills, including ability to handle and appropriately prioritize multiple priorities
Outstanding oral and written communication and interpersonal skills
Strong customer relations with all levels of management and employees
Always maintains confidentiality and uses discretion
Ability to work well across company lines and locations
Consistent timely follow-up and excellent attention to detail
Desired qualifications, skills and experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.